Victory Payments FAQ

General payment questions and answers for 1099 Independent Contractors.

To view more FAQs for California W2 employees, click here.

How long does it take to receive payment for my gig?
How do I know if all documents were received for my booking?
Do I need to submit paperwork every time I am booked?
Do I need to fill out a W9?
Does Victory offer direct deposit?
How do I sign up for Direct Deposit?
Do I need to sign a timesheet?
Should I keep a record of my time worked?
Can I submit for reimbursable expenses?
How do I submit reimbursable expenses?
What if I worked different hours than what I was booked?
I moved! Should I update my information?
I changed banks – should I update my information?
How can I check on the status of my payment?
I arrived on time but forgot to check in via the mobile app. What do I do?
I'm trying to set up my payment info, but the mobile app is telling me my city isn't recognized. What do I do?
I registered for Direct Deposit, but I have not seen the less than $1 test deposit into my account. What should I do?
I entered my Direct Deposit information incorrectly. How do I change it?
The app is telling me I need to update my tax info. What should I do?
How long does it take to receive payment for my gig?
Payments are typically issued 2-3 weeks after your event as long as you have completed all of your paperwork or any post job recaps that were required.
How do I know if all documents were received for my booking?

There are two sets of paperwork we need from you before you can get paid: a signed Independent Contractor Agreement and a completed W9 tax form.

  1. If you were booked through the Victory mobile app, you have already signed the Independent Contractor Agreement during the registration process. You can complete your W9 by filling out all of the information on the Payments tab.  To view a short tutorial on how to complete this process, click here.
  2. If you were booked through our previous database via MyVictoryHome, you were sent a confirmation email with a link to fill out and sign each document electronically. If you do not remember filling this paperwork out, please call us at 239-332-7392 and we can check for you.
Do I need to submit paperwork every time I am booked?

Nope! You only need to submit this paperwork once per calendar year.

Do I need to fill out a W9?

Yes! There are two different ways you can submit a W9:

  1. Were you booked via the mobile app?
    • Filling out your W9 is as easy as filling out all of the boxes on the payment tab. To view a short tutorial on how to complete this process, please click here.
  2. Were you booked through our previous system, MyVictoryHome?
    • We’ll need to send you a link to fill out your W9. This link is sent to you in your confirmation email.  You sign and submit this form electronically.  If you cannot remember completing this step, please call us at 239-332-7392.
Does Victory offer direct deposit?

We are very excited to announce that we are now able to issue payments via direct deposit! However, this feature is only available for gigs booked through our mobile app.  We cannot issue direct deposit payments for any gig worked via MyVictoryHome.

How do I sign up for Direct Deposit?

You can set up your direct deposit payment via the payments tab in the Victory mobile app. To view a short tutorial on how to complete this process, please click here or read a step-by-step guide here: Setting Up & Updating Payment Info – Guide.

Do I need to sign a timesheet?

We’ll always need a record of what times you worked. Each system tracks this a different way:

  1. If you worked a gig through the mobile app:
    • You will not have to sign off on a timesheet because you can now check in and check out of your event via the app. Please remember to check in up to 15 minutes prior to your gig and check out as you are leaving.  Also keep in mind that your check in and check out times also record your location.
  2. If you worked a gig through MyVictoryHome:
    • Yes, you will need to sign off on a timesheet at the location of the gig. Please see your on-site contact to sign the timesheet.
      • No on-site contact? Did not sign a timesheet at your event?  Please reach out to the Staffing Coordinator who booked you
Should I keep a record of my time worked?

Yes! As an Independent Contractor, it is your responsibility to keep a record of your booking. A good rule of thumb is to keep all information in writing until your payment is issued, including:

  1. Booking rate
  2. Scheduled times of gig
  3. Pre-negotiated expenses, bonus, commission, etc.
  4. Actual time worked
  5. Photos taken at the event
  6. Any other written correspondence with the Staffing Coordinator who booked you (emails, text messages, etc.)
Can I submit for reimbursable expenses?

You can only submit for a reimbursable expense if this is negotiated with the Staffing Coordinator who booked you prior to the start time of the gig. All reimbursements are at the discretion of Victory.

How do I submit reimbursable expenses?
  1. Mobile app:
    1. On the check-out screen once you have completed your booking, a pop up will appear that will allow you to upload a photo of the receipt for your reimbursable expenses.
  2. MyVictoryHome:
    1. Email a photo copy of your receipt along with your name, event details, and the name of the Staffing Coordinator who booked you to docs@victory-agency.com. All submissions must be sent within 48 hours of your gig.
What if I worked different hours than what I was booked?

If the Staffing Coordinator who booked you scheduled your for a different time than you were asked to work once you arrived on-site, contact your Staffing Coordinator immediately to alert them of the change. Keep a record of all time changes to show proof of work.

I moved! Should I update my information?

Yes! You should keep all information with Victory up to date at all times.

  1. How to update in mobile app:
    • You can update your billing address in the payments tab. To view a short tutorial on how to complete this process here.
  2. How to update in MyVictoryHome:
    • Visit your profile on MyVictoryHome.com to update your contact information, but for Accounting purposes, you must call us at 239-332-7392 to change your mailing address to receive your paper check at the correct location.
I changed banks – should I update my information?

Yes! If you have signed up for direct deposit via the mobile app, you will need to update your payment information.  To view a short tutorial on how to complete this process, please click here.

How can I check on the status of my payment?
  1. If you were booked on the mobile app:
    • You can check the status of your payments at any time by clicking on the Payments tab located at the bottom of the screen.
  2. If you were booked through MyVictoryHome:
    • Only paper checks can be issued for all bookings completed through our previous system, MyVictoryHome. If you have not received a check after 60 days, please submit a check inquiry here.
I arrived on time but forgot to check in via the mobile app. What do I do?

Contact the Staffing Coordinator who booked you immediately after the event to change your check in time.

I'm trying to set up my payment info, but the mobile app is telling me my city isn't recognized. What do I do?

From time to time, this happens!  Complete your payment info using the nearest, largest city.  Once completed, email app@victory-agency.com with your correct address and we will update your info for you.

I registered for Direct Deposit, but I have not seen the less than $1 test deposit into my account. What should I do?

Not everyone will see the test deposit in your bank statement.  To double check the status of your banking information, e-mail app@victory-agency.com or call us at 239-332-7392 and we can tell you if your account has been verified.

I entered my Direct Deposit information incorrectly. How do I change it?

That’s an easy fix!  You can update your bank account information by opening the app and clicking on Payment > Update payment info.

You can view a short tutorial on how to complete this process here, or you can read the step-by-step guide here: Setting Up & Updating Payment Info – Guide.

The app is telling me I need to update my tax info. What should I do?

View our W2 FAQ page for more information on taxes and payments for W2 employees.

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